Thursday, 21 November 2013

Review: De Hygienique Mattress and Carpet Cleaning Services

I'm a self confessed messy person..and also quite the hoarder but when it comes to hygiene, I'm pretty particular about it, especially if it has to do with Kaitlin.

Thus, when De Hygienique approached me to do a review on their cleaning services, I was more than happy to try it out.

De Hygienique is Singapore's leading cleaning service provider to introduce soft furnishing cleaning treatment using 100% dry or low moisture and chemical safe cleaning technologies from Europe. They clean and sanitize mattresses, carpets/rugs and upholsteries. Besides Singapore, their services are also available in Malaysia, Thailand, Indonesia and Hong Kong.

What made me particularly interested to try out De Hygienique cleaning services was that do not use water or any chemical solutions to clean. This is great as that means lesser/no drying time needed. Furthermore, the fact that it is chemical safe is great as that means I don't have to worry if it will have any possible side effects on us, and more importantly on Kaitlin.

The cleaning team came by last Saturday, and before I review their services proper,  let me just say that I'm sure glad that they came by! We had two items for them to clean, our mattress which all three of us share and also Kaitlin's play rug.

100% Dry and Chemical Free Mattress Cleaning Treatment

Before they started cleaning, Mr Fendi Zhang, De Hygienique's manager first took a look at our mattress before proceeding to explain the cleaning process. I was happy that as he assessed the mattress and also let us know beforehand that certain stains will not be able to be removed. It's good that they are upfront about what can be achieved after the cleaning and sanitizing.

The equipment you see below is De Hygienique's industrial grade vacuum which definitely does not look like any of  the normal vacuums you see selling at departmental stores. In fact this heavy vacuum uses a high performance mattress cleaning technology designed and manufactured in Germany by POTEMA

Prior to cleaning the entire mattress, Mr Fendi demonstrated just how powerful their cleaning system was. His team vacuumed only a small portion of our bed and this was the amount of dirt collected! It's really quite a gross sight isn't it? You don't normally see this much dirt with the naked eye, but the truth is that they do exist on our beds, and are what causes us to have allergic symptoms like asthma, rhinitis and eczema.

Now, this obviously shows that all of that sunning and smacking of our mattress to get rid of dust and dirt is definitely not sufficient enough to keep our mattress clean. Similar to how we make use of the UV rays in the sun to air and "clean" our mattress, De Hygienique's cleaning system does the with it's attached UV-C light that efficiently eliminates bacteria and dirt and kill spores that grow on the mattress.

Our mattress also underwent a pulverization process where the embedded clumped up dirt vibrated into finer particles and were then extracted into the tightly woven HEPA filter bag. Through this process, almost 90% of the dirt from as deep as 4 inches into the mattress can be removed. Both sides of our mattress were vacuumed to ensure thorough cleaning. Here's one of De Hygienique's staff cleaning our mattress with such professionalism. 

After our mattress was completely cleaned, a chemical safe solution consisting of alcohol and 100% natural special pressed orange oil was used to sanitize it. 

The orange oil is said to help delay the re-infestation of dust mites in the mattress for about 4-6 months by neutralizing dust mite excrements and retarding their growth. As a mom, I was definitely more than happy to here the words "natural" and "sanitize" cos that meant it's safe for Kaitlin.

I was very impressed that the cleaning process did not involve any moisture and chemical which could potentially damage the mattress comfort and material. More importantly, we were all able to use the mattress shortly after. 

Dry Carpet Cleaning Treatment

Just like our mattress, Mr Fendi first checked out our rug. Basically, as our rug was still in a pretty good condition and there were hardly any stains, not much intensive cleaning was needed.

The team first started off by doing a general vacuuming of the rug. As you can see the team worked well together in helping each other out which ensures that the shortest amount of time would be needed to clean your items. Moreover, I also felt assured that items like my rug and mattress will be thoroughly cleaned instead of being done in a slipshod manner.

Next they sprayed a solution onto our carpet which would turn the dust particles and dirt into crystals. Once the crystal residues formed, the staff next used their carpet cleaning system to clean it off and removed any other dirt from bottom up, whilst restoring the carpet pile.

The observant team also noted that there was a marker stain on the rug, which I forgot about. Mr Fendi did tell me that stains from markers and pens would be near impossible to remove unless they were fresh stains. Despite that, they went the extra mile and tried to do some spot cleaning using a chemical safe stain removal solution.

Though it was not possible to completely remove the marker stain, it did lighten a bit. After that, our rug was vacuumed once more to thoroughly remove and discard any other dirt and solution before they sprayed the same sanitizing spray used for our mattress. After the entire cleaning process, though our rug did not look visibly cleaner as there were hardly any stains to begin with, it definitely did look brighter and the texture of our rug was just like when we first bought it.

Just a note, we aired our rug and mattress for a few hours after, just to make sure the alcohol from the sanitizing spray evaporated, but really hardly any drying time is really needed.

All in all I'm very happy to have had De Hygienique's team over to clean our mattress and rugs. They did a fantastic job in getting rid of the dirt and dust, and all within a reasonable amount of time. The staff would also place a sticker on your mattress indicating when the mattress was last cleaned, which is a good reminder to let you know when it's about time to give them a call again to have it professionally cleaned.

 Service wise, they were excellent. Half an hour before they arrived, they gave me a call to notify me that they would be coming by soon. The staff were all very professional and polite. They knew what they were doing and did a good job cleaning our items. Mr Fendi gave me an estimation of how long the cleaning will take and did a great job explaining in depth about the cleaning procedures and also analyzing our items to see what could and could not be done. Despite the different questions we asked, he was able to answer them all honestly and did not try to divert the question.

I would definitely engage De Hygienique's services again. We are only able to get rid of surface dirt with the kind of cleaning tools and equipment we have. Thus, if you want your items to be professionally cleaned, it's really best to give them a call.

*** Promotion till end Nov 2013
Just for Hello Little Sunshine readers, you get a 10% discount when make an appointment booking by 30th Novemeber 2013. When booking, be sure to to inform Customer Service that you got to know about De Hygienique through Hello Little Sunshine.

It's a short promotion period, so don't miss out on this good offer. Here are more of their details:

De Hygienique (Asia) Pte Ltd
Address: 53 Ubi Avenue 1 #03-44 Paya Ubi Industrial Park (S:408934)
Contact Number: 6749 1950

Disclaimer: De Hygienique sponsored the cleaning services for our mattress and rug for the purpose of this review. All opinions and views are my own and was not influenced by any external factors.


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